By purchasing or using our website maintenance services, you agree to these Terms of Service. These terms explain the conditions under which divesat.co provides website maintenance, updates, monitoring, and related support services.

Our services cover routine website maintenance based on the plan purchased. This may include WordPress core updates, plugin and theme updates, basic security checks, uptime monitoring, backup checks, and email support. The exact services provided depend on the maintenance plan selected.

Customers are responsible for providing accurate website access details and maintaining valid hosting and domain services. Customers should also ensure that they have the necessary licenses for any premium themes, plugins, or third-party services used on their website.

Payment is required at the time of purchase. Prices and service periods are displayed before checkout. Unless explicitly stated otherwise, purchasing a maintenance plan does not create an automatic renewal or recurring subscription.

Customers may request a cancellation and refund before work on the website has started. Once we have started providing the purchased website maintenance service, the order becomes non-refundable. Cancellation or refund requests must therefore be submitted before work begins. To request a cancellation, please contact our support team using the email address associated with your order.

To provide maintenance services, we may require temporary access to your WordPress dashboard, hosting account, or other website-related services. Customers are responsible for providing accurate and working access credentials when required. Access will only be used for the purpose of providing the purchased maintenance services.

Our maintenance plans do not include hosting fees, domain registration fees, premium plugin or theme licenses, or other third-party service costs unless explicitly stated. Customers are responsible for maintaining any third-party subscriptions or licenses required for their website.

We aim to provide reliable website maintenance and monitoring services, but we cannot guarantee uninterrupted website availability, specific performance improvements, or complete protection against every security threat. Website availability and performance may also depend on hosting providers, third-party services, plugins, themes, and other factors outside our control.

We may check or use available website backups as part of the maintenance service. Customers remain responsible for maintaining their own independent backups unless a backup service is explicitly included in their purchased plan. We cannot guarantee recovery of data that was already lost, corrupted, or unavailable before our work began.